We are glad to offer you an unpaid internship as a Pool Host (Guest Relations Department) with the following details:

Location: Malta.

Start date: Immediately.

Minimum duration: 4/5 months (between May – October). Season Based.

Description of the company: Hotel

Possible tasks:

• Interaction with guests – understanding how their stay is and acting on it.
• Continuously working on improvement of our Guest Satisfaction Scores.
• Contacting arrivals of the day and welcoming them to the pool area, if necessary, assisting them with their requests.
• Assisting guests with various requests, exceeding their expectations (connect with them …).
• Informing Guest Relations Manager on duty about possible challenges with guests – not satisfied guests, complaints.
• Make sure the guest follows the safety rules in the pool area in coordination with the lifeguard.
• Help with opening the umbrella.
• Make sure there are sufficient sun beds (Communicate with the F&B team if needed).
• Support the F&B Team with maintaining high standards of cleanliness of the tables.
• Make sure that all guests that are entering the pool area are in-house guests by checking the “in-house guests report”.
• Assisting guests with towels, if required.

The candidate: We are looking here for a bubbly person who wouldn’t shy away from the conversation with the guest and is fluent in English. Ideally, the person has conducted a previous internship in a hospitality/customer-facing role.

How can I enroll in the Internship? 

Contact us for more information or to apply
1- Book your placement
2- Send us a message

 

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